Customer Experience Leader | Drive WOW in Retail

Five Below, Inc.; Baltimore (MD); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Health coverage

Financial and personal wellness support

Job summary

Five Below, Inc. is searching for a Customer Experience Manager in Baltimore, MD. This role focuses on leading customer service initiatives, managing front end operations, and ensuring an excellent shopping experience for customers.

The successful candidate will have at least 2 years of management experience and excellent communication skills. A flexible schedule is required, including evenings and weekends. Benefits offered include health coverage and wellness support.

Qualifications

• Minimum 2 years of management experience.

Responsibilities

• Ensure all crew members are Wowing the Customer.
• Lead front end operations and merchandising.
• Perform store manager duties in their absence.
• Recruit, train, and supervise crew members.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below, Inc. is searching for a Customer Experience Manager in Baltimore, MD. This role focuses on leading customer service initiatives, managing front end operations, and ensuring an excellent shopping experience for customers.

The successful candidate will have at least 2 years of management experience and excellent communication skills. A flexible schedule is required, including evenings and weekends. Benefits offered include health coverage and wellness support.