Customer Experience Leader — Front-End & Service

Five Below Inc; Baltimore (MD); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health coverage

Financial wellness support

Personal wellness programs

Job summary

Five Below Inc. is hiring for an hourly leadership role responsible for customer service and front-end operations at our Baltimore store. You will train crew, supervise daily tasks, and help achieve service score goals set by leadership, while maintaining brand standards.

The role requires minimum 2 years of management experience, strong communication, multi-tasking ability, and composure under pressure in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Ensure crew deliver WOW customer service with personal interaction at checkout.
• Lead training of crew on the BEST customer service experience.
• Manage front-end operations and merchandising to meet brand standards.
• Open/close procedures; maintain store cleanliness and stockroom readiness.
• Recruit, train, coach, and supervise crew; assist store manager as needed.
• Collaborate with leadership team on merchandising and store initiatives.

Skills

Leadership

Communication

Multi-tasking

Creativity

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below Inc. is hiring for an hourly leadership role responsible for customer service and front-end operations at our Baltimore store. You will train crew, supervise daily tasks, and help achieve service score goals set by leadership, while maintaining brand standards.

The role requires minimum 2 years of management experience, strong communication, multi-tasking ability, and composure under pressure in a fast-paced retail environment.