Customer Experience & Store Operations Lead

Five Below

Vernon (CT)

On-site

USD 1,948,000 - 2,774,000

Part time

14 days+

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Job summary

Five Below is seeking a manager-level associate to lead store operations and customer service. The role includes training crew, overseeing daily activities, stocking, cash handling, and acting as Manager on Duty when needed.

The position requires at least 1 year in management, strong communication, and the ability to multitask in a fast-paced environment. The role supports growth within a culture focused on delivering WOW customer experiences, merchandising excellence, and operational efficiency

Qualifications

Minimum 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multi-task and think creatively.
Ability to maintain composure under pressure.

Responsibilities

Ensures all crew members wow the customer through personal contact.
Trains crew on the BEST customer service experience.
Oversees daily activities of store associates and supports staff management.
Assists with receiving, unpacking, and organizing new stock for quick stocking.
Acts as Manager on Duty when needed; handles store operations and urgent issues.
Manages opening/closing procedures, cash handling, alarms and security.
Supports onboarding and ongoing training of associates.