Customer Experience & Store Operations Lead

Five Below Inc; North Attleborough (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below Inc. is seeking an hourly Manager on Duty to oversee daily store operations and ensure exceptional customer service.

You will supervise staff, manage cash handling, and support opening/closing procedures to keep the store running smoothly. The role emphasizes training, merchandising, and safeguarding stock while driving sales and maintaining a welcoming environment for guests.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Wows customers through personal contact and provides fast, friendly checkout experiences.
• Oversee daily activities of store associates and ensure duties are performed effectively.
• Assist with receiving, unpacking, and organizing new stock for the sales floor.
• Act as Manager on Duty when needed, handling store operations and staff management.

Skills

People management

Customer service

Cash handling

Stock room management

Merchandising

Communication

Education

High School Diploma or GED

Job description

Five Below Inc. is seeking an hourly Manager on Duty to oversee daily store operations and ensure exceptional customer service.

You will supervise staff, manage cash handling, and support opening/closing procedures to keep the store running smoothly. The role emphasizes training, merchandising, and safeguarding stock while driving sales and maintaining a welcoming environment for guests.