Customer Experience Lead - Paint Store

Default Brand; Encinitas (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K program including company match

Job summary

The Dunn-Edwards Customer Service Lead (CSL) assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. You will model outstanding customer service and selling skills, allocating staff to keep the sales floor stocked and organized, and building trusted partnerships with painting professionals.

In the absence of store leadership, the CSL takes full responsibility for store operations, interacts with

Qualifications

• Four years of High School with diploma or GED equivalent is required.

Responsibilities

• Make a connection with customers, ask questions about their project, and provide options and advice.
• Ensure delivery of product meeting Dunn-Edwards’ quality and service expectations.
• Act as a positive extension of the Dunn-Edwards brand in a professional manner.
• Take customer orders through multiple methods (email, phone, in-person) and process via point-of-sale.

Skills

Customer service

Sales

Communication

Professionalism

Education

High School Diploma or GED

Tools

POS system

Job description

The Dunn-Edwards Customer Service Lead (CSL) assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. You will model outstanding customer service and selling skills, allocating staff to keep the sales floor stocked and organized, and building trusted partnerships with painting professionals.

In the absence of store leadership, the CSL takes full responsibility for store operations, interacts with