Customer Experience Lead - Store Operations

Five Below; Oxnard (CA); On-site; USD 1,557,000 - 1,722,000; Part time

Job summary

Five Below is hiring for a management-oriented role in an on-site retail environment in the United States. The position emphasizes leading crew, training on the BEST customer service experience, and managing daily store operations.

You will oversee stock receiving, assist with opening/closing, and help drive sales while maintaining strong customer service and compliance with policies.

Qualifications

• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly checkout.
• Oversee daily activities of store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for sales floor.
• Act as Manager on Duty when needed and handle store operations and staff guidance.
• Open or close the store, secure cash, lock doors, set alarms, and prepare for daily operation.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising and customer service.
• Partner with store leadership on merchandising procedures and recovery.
• Perform store maintenance and stockroom upkeep.

Skills

Management experience

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is hiring for a management-oriented role in an on-site retail environment in the United States. The position emphasizes leading crew, training on the BEST customer service experience, and managing daily store operations.

You will oversee stock receiving, assist with opening/closing, and help drive sales while maintaining strong customer service and compliance with policies.