Customer Experience Lead — Store Operations

Five Below Inc; Arlington (TX); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below is seeking a capable store leadership candidate to supervise crew, train staff, and ensure exceptional customer service. The role includes duties from opening/closing the store to daily merchandising and stock control in a fast-paced retail environment.

The position emphasizes strong communication, multitasking, and the ability to maintain composure under pressure while driving sales and controlling costs. Equal opportunity employer with accommodations available.

Qualifications

• Must have minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Management experience

Customer service orientation

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leadership candidate to supervise crew, train staff, and ensure exceptional customer service. The role includes duties from opening/closing the store to daily merchandising and stock control in a fast-paced retail environment.

The position emphasizes strong communication, multitasking, and the ability to maintain composure under pressure while driving sales and controlling costs. Equal opportunity employer with accommodations available.