Customer Experience Lead & Store Coach

JCPenney; Waco (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Waco, Texas seeks a Customer Experience Supervisor I to lead store associates, Coach on customer service, and drive profitable sales growth through effective training initiatives and checkout strategies. You will model outstanding service, schedule staff to maximize sales, and oversee cashier performance and POS processes.

You will also coordinate hiring, onboarding, and ongoing training, while ensuring safety standards and shrink initiatives are met.

Qualifications

• Experience in retail customer service leadership.
• Ability to coach associates and train new staff.
• Knowledge of checkout processes and POS metrics.

Responsibilities

• Lead customer service activities and drive sales.
• Train cashiers on checkout procedures.
• Manage staffing and store resources at peak times.
• Support HR tasks like interviews and onboarding.
• Ensure adherence to shrink and safety initiatives.

Skills

Customer service

Sales

Coaching

Team leadership

Tools

POS systems

Job description

JCPenney in Waco, Texas seeks a Customer Experience Supervisor I to lead store associates, Coach on customer service, and drive profitable sales growth through effective training initiatives and checkout strategies. You will model outstanding service, schedule staff to maximize sales, and oversee cashier performance and POS processes.

You will also coordinate hiring, onboarding, and ongoing training, while ensuring safety standards and shrink initiatives are met.