Route & Account Success Manager

Compass Group, North America; Grimes (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager (Route & Account Management) to lead day-to-day operations, supervise route drivers, ensure product availability, and serve as the primary contact for customer inquiries. This role partners with drivers, clients, and the operations team to uphold service standards and resolve issues.

The ideal candidate has strong organization, proactive mindset, and the ability to manage multiple priorities while building lasting client relationships.

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent acceptable.
• Experience in team building, coaching, and leadership.
• 3+ years in customer service or 2+ related experience.
• 3 years driving experience required.
• Valid Non-CDL Class C license with good driving record.
• Route management, retail management, food & beverage management and merchandising experience preferred.
• Proficient in MS Office and route management software.
• Excellent communication skills.
• Willingness to travel to client sites.
• Able to lift 50 lbs.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers and ensure product availability.
• Serve as primary point of contact for customer inquiries and concerns.
• Collaborate with drivers, clients, and operations to resolve issues and uphold service standards.
• Develop and implement action plans to improve performance and profitability.
• Support client retention and enhance the ordering experience at the point of sale.
• Drive merchandising and pricing initiatives to increase revenue.
• Perform route driver duties when needed, including operating a company vehicle on established routes.

Skills

Team leadership

Communication skills

Travel readiness

Ability to lift 50 lbs

Driving experience

Customer service excellence

MS Office proficiency

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Route management software

Microsoft Office Suite

Job description

Canteen is seeking a Customer Service Manager (Route & Account Management) to lead day-to-day operations, supervise route drivers, ensure product availability, and serve as the primary contact for customer inquiries. This role partners with drivers, clients, and the operations team to uphold service standards and resolve issues.

The ideal candidate has strong organization, proactive mindset, and the ability to manage multiple priorities while building lasting client relationships.