Route & Accounts Customer Success Manager

Compass Group, North America; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

The Canteen Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations, including managing route drivers and ensuring product availability. You will serve as the primary contact for customer inquiries, collaborate with drivers, clients, and the operations team, and drive issue resolution to uphold service standards.

The ideal candidate is customer focused, well organized, capable of managing multiple priorities, and

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent combination of education and experience acceptable
• Strong leadership skills with experience managing, mentoring, and developing frontline teams
• Experience managing employee performance, including goal setting, coaching, and corrective action
• Experience training, onboarding, and developing employees to achieve business and customer service objectives
• Route management, retail or food & beverage management, and merchandising experience is preferred
• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required
• 3 years driving experience required
• Valid Non-CDL Class C driver’s license and good driving record
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Leadership

Employee performance management

Training & onboarding

Route management

Customer service experience

Driving experience

Non-CDL Class C license

MS Office

Communication skills

Travel to client sites

Ability to lift 50 lbs

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Microsoft Office Suite

Route management software

Job description

The Canteen Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations, including managing route drivers and ensuring product availability. You will serve as the primary contact for customer inquiries, collaborate with drivers, clients, and the operations team, and drive issue resolution to uphold service standards.

The ideal candidate is customer focused, well organized, capable of managing multiple priorities, and