Customer Experience Lead - Retail & Training

The TJX Companies, Inc.; Charlottesville (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care FSA

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. in Charlottesville, VA is seeking a front-of-store leader to oversee a team of Associates and ensure an exceptional customer experience. You will promote loyalty programs, train staff, and coordinate registers while maintaining a safe, organized store environment.

Ideal candidates have 1 year of retail and 6 months of leadership experience, with strong communication and multitasking skills and a commitment to ongoing staff development and excellent service.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service.
• Promotes loyalty programs.
• Trains and mentors Associates on front end principles.
• Assigns registers and coordinates breaks.
• Addresses customer concerns promptly, ensuring a positive customer experience.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising

Multitasking

Communication

Organization

Training

Leadership

Tools

POS System

Job description

The TJX Companies, Inc. in Charlottesville, VA is seeking a front-of-store leader to oversee a team of Associates and ensure an exceptional customer experience. You will promote loyalty programs, train staff, and coordinate registers while maintaining a safe, organized store environment.

Ideal candidates have 1 year of retail and 6 months of leadership experience, with strong communication and multitasking skills and a commitment to ongoing staff development and excellent service.