Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401k contributions

Child care discounts

Pet & legal insurance

Credit union

Referral bonuses

401k match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Disability

Paid parental leave

Paid holidays

Job summary

The TJX Companies, Inc. in Jacksonville, FL is seeking a frontline leader to supervise cash wraps and front-end operations. You will coach Associates, promote loyalty programs, and ensure a positive customer experience across busy store environments.

Ideal candidates have retail/training experience, strong communication, and the ability to adapt to changing priorities while maintaining store standards and compliance with policies.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Leadership experience

Job description

The TJX Companies, Inc. in Jacksonville, FL is seeking a frontline leader to supervise cash wraps and front-end operations. You will coach Associates, promote loyalty programs, and ensure a positive customer experience across busy store environments.

Ideal candidates have retail/training experience, strong communication, and the ability to adapt to changing priorities while maintaining store standards and compliance with policies.