Customer Experience Lead — Retail & Team Support

Raymour & Flanigan Furniture and Mattresses; Avon (CT); On-site; USD 46,414,000 - 62,609,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead in Avon, CT. You will bridge the gap between customers and orders by assisting with delivery scheduling, payment processing, and addressing questions and concerns.

You will work independently and support a small team to strengthen the shopper experience. The role emphasizes genuine, friendly service with strong communication and multitasking skills in a fast-paced retail setting.

Qualifications

• Genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills with ability to multi-task in a fast-paced environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations to go above and beyond for every customer.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• Schedule deliveries and manage payments to bridge the dream and the reality for customers.
• Acknowledge and resolve customer questions and concerns.
• Support a small team to enhance the customer shopping experience.

Skills

Excellent communication

Customer service

Multitasking

Active listening

Problem solving

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead in Avon, CT. You will bridge the gap between customers and orders by assisting with delivery scheduling, payment processing, and addressing questions and concerns.

You will work independently and support a small team to strengthen the shopper experience. The role emphasizes genuine, friendly service with strong communication and multitasking skills in a fast-paced retail setting.