Customer Care Specialist — Deliveries, Payments & Solutions

Raymour & Flanigan Furniture and Mattresses; Manchester (CT); On-site; USD 21,000 - 29,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses in Manchester, CT is seeking a Customer Service Representative who will play a key role in the lifecycle of every customer\'s purchase, assisting with deliveries, payments, and inquiries.

You\'ll work both independently and in a small team to enhance the customer shopping experience, requiring friendly, professional service, strong communication, and the ability to multi-task in a fast-paced setting.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Schedule deliveries and manage payments for customers.
• Bridge the gap between the dream and the reality by assisting customers with questions and concerns.
• Work independently and on a small team to strengthen the customer shopping experience.

Skills

Customer service

Communication

Listening skills

Multi-tasking

Issue resolution

Team support

Job description

Raymour & Flanigan Furniture and Mattresses in Manchester, CT is seeking a Customer Service Representative who will play a key role in the lifecycle of every customer\'s purchase, assisting with deliveries, payments, and inquiries.

You\'ll work both independently and in a small team to enhance the customer shopping experience, requiring friendly, professional service, strong communication, and the ability to multi-task in a fast-paced setting.