Customer Experience Lead - Elevate Service & Delivery

Raymour & Flanigan Furniture and Mattresses; Avon (CT); In loco; USD 2.617.000 - 3.444.000; Tempo pieno

Descrizione del lavoro

Raymour & Flanigan is seeking a Customer Service Lead in Avon, CT to bridge the gap between customers' dreams and their deliveries. You will coordinate deliveries, handle payments, and address inquiries while leading a small team to improve the shopping experience.

The role requires a customer-focused mindset, excellent communication, and the ability to multitask in a fast-paced retail environment. Flexibility for days, nights, weekends, holidays, and events is preferred.

Competenze

• Provide genuine, friendly, and professional service.
• Communicate effectively in person and over the phone.

Mansioni

• Schedule deliveries and manage payments for customers.
• Assist customers with questions and concerns and relay to team as needed.
• Support a small team to strengthen the customer shopping experience.

Conoscenze

Customer service

Communication skills

Multitasking

Conflict resolution

Problem-solving

Empathy

Active listening

Team collaboration

Escalation management

Strumenti

CRM (Customer Relationship Management)

Ticketing system

Chat support

Descrizione del lavoro

Raymour & Flanigan is seeking a Customer Service Lead in Avon, CT to bridge the gap between customers' dreams and their deliveries. You will coordinate deliveries, handle payments, and address inquiries while leading a small team to improve the shopping experience.

The role requires a customer-focused mindset, excellent communication, and the ability to multitask in a fast-paced retail environment. Flexibility for days, nights, weekends, holidays, and events is preferred.