Customer Experience Lead — Elevate Service & Delivery

Raymour & Flanigan Furniture and Mattresses; City of Kingston (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast by owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to guide the lifecycle of customer purchases, scheduling deliveries, and handling payments. You will independently manage duties while supporting a small team to elevate the shopping experience.

The role emphasizes strong communication, active listening, and empathetic problem solving in a fast-paced retail environment, with flexibility across days, nights, weekends, and holidays.

Qualifications

• Must provide genuine, friendly, personable, and professional service.
• Excellent communication, interpersonal, and organizational skills in person and on the phone.
• Ability to multi-task in a fast-paced service environment; strong listening skills.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Answer questions and resolve concerns to improve the shopping experience.
• Support a small team and liaise between senior leadership and staff.
• Proactively resolve escalated customer issues.

Skills

Customer service

Communication

Multitasking

Problem-solving

Active listening

Empathy

Conflict resolution

Team liaison

Organizational skills

Tools

CRM

Ticketing system

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to guide the lifecycle of customer purchases, scheduling deliveries, and handling payments. You will independently manage duties while supporting a small team to elevate the shopping experience.

The role emphasizes strong communication, active listening, and empathetic problem solving in a fast-paced retail environment, with flexibility across days, nights, weekends, and holidays.