Customer Experience Lead - Benefits Included

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan is looking for a Customer Service Lead in Newington, CT to bridge the gap between customers' expectations and delivery realities. You will schedule deliveries, process payments, and resolve questions while supporting a small team in a fast-paced retail setting.

You’ll provide friendly, professional service, communicate effectively, and handle multiple tasks with empathy and efficiency. The role offers competitive benefits and requires flexible retail scheduling.

Qualifications

• Provide genuine, friendly, personable, professional service.
• Develop effective communication with customers both in person and on the phone.
• Demonstrate listening skills and multitask in a fast-paced environment.

Responsibilities

• Schedule deliveries and manage payments.
• Assist customers with questions and concerns and escalate when needed.
• Support a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Active listening

Tools

CRM

Job description

Raymour & Flanigan is looking for a Customer Service Lead in Newington, CT to bridge the gap between customers' expectations and delivery realities. You will schedule deliveries, process payments, and resolve questions while supporting a small team in a fast-paced retail setting.

You’ll provide friendly, professional service, communicate effectively, and handle multiple tasks with empathy and efficiency. The role offers competitive benefits and requires flexible retail scheduling.