Store Experience Lead: People-First & Customer Champion

Glossier; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

Glossier DC store is seeking a Store Lead to champion our people-first experience on the floor and in back-of-house operations. You will support the store leadership, model our mission and values, and ensure an inclusive environment where teammates can grow and shine.

In this role you will lead shift meetings, coach the team on customer experiences, handle daily opening/closing duties, and help build local partnerships.

Qualifications

• 2+ years of supervisory experience in a fast-paced retail or hospitality environment.
• Experience promoting and supporting a people-first employee culture.
• Demonstrated ability to communicate clearly and effectively on an ongoing basis.
• Proven ability to motivate and inspire teams and maintain high engagement.
• Willingness to work evenings, weekends, and holidays as required.
• Passion for delivering exceptional customer and employee experiences.

Responsibilities

• Support the store leadership team in fostering a safe, inclusive environment and upholding Code of Conduct.
• Lead shift meetings and communicate store goals, HQ updates, and relevant information.
• Model Glossier’s customer experience principles and coach the team to deliver memorable experiences on the sales floor.
• Open and close duties, manage daily operations, and coordinate vendor requests as needed.
• Help build local partnerships and community connections to enhance the store’s presence.

Skills

Supervisory leadership

Customer service excellence

Communication skills

Flexibility

Team motivation

Job description

Glossier DC store is seeking a Store Lead to champion our people-first experience on the floor and in back-of-house operations. You will support the store leadership, model our mission and values, and ensure an inclusive environment where teammates can grow and shine.

In this role you will lead shift meetings, coach the team on customer experiences, handle daily opening/closing duties, and help build local partnerships.