Fashion Floor Leader - Elevate Customer Experience

COS; Washington (District of Columbia); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount

HIP program (Incentive)

Dental & Vision

401(k)

Paid Time Off

HSA

Life & Disability

Employee Assistance Program

Commuter Benefits

Pet Insurance

Job summary

COS in Washington, DC is seeking a Floor Manager to lead a fashion-forward team and deliver exceptional customer experiences. You will coach Sales Advisors, manage daily store operations, and ensure service standards align with COS brand.

With strong product knowledge, you’ll translate sales data into coaching, recruit and onboard new staff, and step in as Store Manager when needed. This full-time, local contract offers a competitive hourly rate of $28.88 to $32.48 and a vibrant, inclusive work

Qualifications

• Retail fashion experience with knowledge of store operations and standards.
• Customer-focused with ability to engage customers and lead by example.
• Passion for products and enthusiasm to share with customers.
• Open to feedback and opportunities for development.
• Clear, confident, and empathetic communication.
• Adaptable to changing priorities and schedules.
• Comfortable with evenings, weekends, and holidays.
• Analytical thinking to use KPIs to drive performance.

Responsibilities

• Deliver a high level of customer service with styling advice and product knowledge.
• Analyze sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans.
• Oversee daily store operations, ensuring efficiency and brand standards.
• Act as a brand ambassador delivering memorable customer experiences.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Eager to learn

Communication

Adaptability

Flexible hours

Analytical thinking

Job description

COS in Washington, DC is seeking a Floor Manager to lead a fashion-forward team and deliver exceptional customer experiences. You will coach Sales Advisors, manage daily store operations, and ensure service standards align with COS brand.

With strong product knowledge, you’ll translate sales data into coaching, recruit and onboard new staff, and step in as Store Manager when needed. This full-time, local contract offers a competitive hourly rate of $28.88 to $32.48 and a vibrant, inclusive work