Retail Supervisor - Lead Team & Elevate Customer Experience

COS; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% Staff Discount across COS brands

H&M Incentive Program (HIP)

Employee Assistance Program

Vacation/Wellness

Parental Pay

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

COS is seeking aStore Supervisor in New York to lead a team and enhance customer experiences. You will guide styling, product knowledge, and a welcoming store environment while supporting the management team in daily operations.

The role involves opening/closing duties, monitoring sales performance, and delivering consistent service alignment with COS standards. 32–40 hours/week, local contract, US work authorization required.

Qualifications

• Experience in retail or hospitality with knowledge of store operations.
• Customer-focused approach and strong communication skills.
• Proactive and able to lead a team with initiative.
• Adaptable to changing priorities and customer requests.

Responsibilities

• Deliver excellent customer experiences with styling advice and product knowledge.
• Oversee store opening/closing Procedures and support management.
• Analyse sales data with leadership to improve store performance.
• Inspire and coach a team of sales associates for high service standards.
• Manage day-to-day operations: deliveries, replenishment, floor coverage.
• Act as brand ambassador and uphold COS values in every interaction.

Skills

Retail experience

Customer service

Leadership

Communication

Adaptable

Proactive

Eager to learn

Flexible hours

Job description

COS is seeking aStore Supervisor in New York to lead a team and enhance customer experiences. You will guide styling, product knowledge, and a welcoming store environment while supporting the management team in daily operations.

The role involves opening/closing duties, monitoring sales performance, and delivering consistent service alignment with COS standards. 32–40 hours/week, local contract, US work authorization required.