Store Operations & Customer Experience Leader

Designer Brands; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading fashion retailer in Maryland seeks a motivated management professional to elevate the customer experience and support store operations. Responsibilities include coaching associates, ensuring store standards, and assisting with recruiting. Candidates must have at least 2 years of management experience and strong customer service skills. The position requires availability during nights and weekends, as well as the ability to lift heavy items. Join us in providing exceptional service to our customers.

Qualifications

• Must have availability to meet business needs including nights, weekends, and holidays.
• Ability to lift up to 50 pounds on an occasional to frequent basis.
• At least 2 years management experience required.

Responsibilities

• Elevate in-store experience by coaching associates to achieve store goals.
• Ensure customers have a positive experience by maintaining store standards.
• Assist Store Manager with recruiting, interviewing, and onboarding associates.

Skills

Excellent customer service

Ability to develop collaborative working relationships

Good verbal and written communication skills

Ability to move with tempo and meet expectations

Proficient in the use of technology

Education

High school graduate or equivalent

Some college preferred

Job description

A leading fashion retailer in Maryland seeks a motivated management professional to elevate the customer experience and support store operations. Responsibilities include coaching associates, ensuring store standards, and assisting with recruiting. Candidates must have at least 2 years of management experience and strong customer service skills. The position requires availability during nights and weekends, as well as the ability to lift heavy items. Join us in providing exceptional service to our customers.