Customer Experience Lead — Retail Sales

Warby Parker; San Francisco (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

401(k) retirement savings plan

Parental leave

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You’ll lead floor selling, front‑of‑house operations, and team touch-bases when a manager isn’t present.

You’ll share Warby Parker’s story, contribute to process improvements, and participate in special projects while maintaining a fast‑paced, inclusive environment. Experience in retail, strong communication, and a proactive mindset help you excel.

Qualifications

• Professional retail experience with a customer-focused company.
• Minimum 6+ months in a management position.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Cool under pressure with an entrepreneurial, proactive mindset.
• Team player who leads by example and adapts quickly.

Responsibilities

• Lead the selling on the floor and front-of-house operations.
• Manage team touch-bases in managers' absence.
• Open and close the store.
• Foster an inclusive culture with respectful customer and colleague interactions.
• Contribute to process ideation and improvement and participate in special projects.

Skills

Retail experience

Management experience

Interpersonal skills

Communication skills

Customer service

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You’ll lead floor selling, front‑of‑house operations, and team touch-bases when a manager isn’t present.

You’ll share Warby Parker’s story, contribute to process improvements, and participate in special projects while maintaining a fast‑paced, inclusive environment. Experience in retail, strong communication, and a proactive mindset help you excel.