Customer Experience Lead - Retail Front End & Training

The TJX Companies, Inc.; Sherman (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision insurance

Job summary

TJ Maxx in Sherman, TX is seeking a front-end Associate Team Leader to promote an excellent customer experience and supervise Associates on shift. You will lead by example, ensuring courteous service, loyalty program participation, and a clean, organized store.

You’ll train staff, coordinate POS coverage, and address customer concerns to maintain high standards. The role requires flexibility (nights/weekends), merchandising know-how, multitasking ability, and strong communication.

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx in Sherman, TX is seeking a front-end Associate Team Leader to promote an excellent customer experience and supervise Associates on shift. You will lead by example, ensuring courteous service, loyalty program participation, and a clean, organized store.

You’ll train staff, coordinate POS coverage, and address customer concerns to maintain high standards. The role requires flexibility (nights/weekends), merchandising know-how, multitasking ability, and strong communication.