Customer Experience Lead - Front End & Team Training

The TJX Companies, Inc.; Houston (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Scholarship program

Life insurance

Job summary

The TJ Maxx store in Houston is seeking an experienced front‑of‑store leader to promote an excellent customer experience. You will guide Associates, train on front end principles, and supervise POS coverage while maintaining a clean, organized store.

This role emphasizes mentoring teams, driving loyalty programs, and ensuring compliance with labor laws. Availability for nights and weekends is expected, with a focus on teamwork and delivering outstanding service.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Flexible schedule including nights and weekends.
• Able to multi-task.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising techniques

Training

Communication

Job description

The TJ Maxx store in Houston is seeking an experienced front‑of‑store leader to promote an excellent customer experience. You will guide Associates, train on front end principles, and supervise POS coverage while maintaining a clean, organized store.

This role emphasizes mentoring teams, driving loyalty programs, and ensuring compliance with labor laws. Availability for nights and weekends is expected, with a focus on teamwork and delivering outstanding service.