Customer Experience Lead - Retail Front End

Hunter Super Techs - TurnPoint; Sporting Hill (PA); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores is seeking a Customer Experience Lead to guide front-end operations and support associates on shift. You’ll ensure efficient checkout, handle customer concerns, and maintain organized sales floors to deliver a positive shopping experience.

The role emphasizes leadership, teamwork, and a customer-first mindset with flexible hours including nights, weekends, and holidays.

Qualifications

• Customer service mindset
• Ability to lead and motivate associates

Responsibilities

• Lead front-end operations and assist during shifts.
• Direct associates and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate when needed.
• Maintain merchandising standards and stock in support areas.
• Perform opening and/or closing duties and ensure proper front-end coverage.

Job description

Burlington Stores is seeking a Customer Experience Lead to guide front-end operations and support associates on shift. You’ll ensure efficient checkout, handle customer concerns, and maintain organized sales floors to deliver a positive shopping experience.

The role emphasizes leadership, teamwork, and a customer-first mindset with flexible hours including nights, weekends, and holidays.