Customer Experience Lead - Front-End Ops, Flexible Hours

Hunter Super Techs - TurnPoint; Phoenix (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead store front-end operations. You will guide associates, manage checkout flow, and maintain orderly stock and merchandising while delivering fast, friendly service.

The role requires strong communication, problem-solving, and flexibility to work nights, weekends, and holidays. Competitive wages and comprehensive benefits are offered to eligible associates.

Qualifications

• A strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.
• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts, adjusting priorities as needed.
• Ensure fast, friendly, and accurate transactions and returns.
• Resolve customer concerns and escalate issues when needed.
• Oversee opening/closing duties and front-end coverage.
• Maintain merchandising standards and proper stock flow.
• Enforce store policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Detail orientation

Teamwork

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead store front-end operations. You will guide associates, manage checkout flow, and maintain orderly stock and merchandising while delivering fast, friendly service.

The role requires strong communication, problem-solving, and flexibility to work nights, weekends, and holidays. Competitive wages and comprehensive benefits are offered to eligible associates.