Front-End Experience Leader (Retail)

Hunter Super Techs - TurnPoint; Oakdale (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid time off after one year

Paid holidays

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role collaborates with store leadership to maintain operations, model company values, and uphold a customer-first mindset while guiding daily tasks and curbside service as needed.

Qualifications

• 1+ years of retail experience preferred, off-price or big box environments are a plus.
• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening/closing duties and support proper scheduling of breaks.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain stock organization.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role collaborates with store leadership to maintain operations, model company values, and uphold a customer-first mindset while guiding daily tasks and curbside service as needed.