Retail Customer Experience Leader (Front-End Ops)

Hunter Super Techs - TurnPoint; Mentor (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members in a fast-paced retail environment.

You will oversee checkout flow, stock readiness, and merchandising while delivering a positive shopping experience. You will guide associates during shifts, resolve customer concerns, and ensure accurate transactions, returns, and exchanges, with responsibilities including opening/closing duties and scheduling coverage.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Strong customer-service mindset and communication skills.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Attention to detail and good organizational skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Complete workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Assist with merchandise flow and maintain organization in stock and support areas.

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members in a fast-paced retail environment.

You will oversee checkout flow, stock readiness, and merchandising while delivering a positive shopping experience. You will guide associates during shifts, resolve customer concerns, and ensure accurate transactions, returns, and exchanges, with responsibilities including opening/closing duties and scheduling coverage.