Front-End Customer Experience Lead

Burlington Stores, Inc.; Fort Oglethorpe (GA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Training and development opportunities

Competitive wage

Job summary

Burlington Stores, Inc. is seeking a dedicated Customer Experience Lead who will drive front-end operations and deliver a positive shopping experience. You’ll lead by example, support associates, and work closely with store leadership to keep the sales floor organized and ready to serve customers.

This hands-on role requires flexibility for nights, weekends, and holidays and offers a competitive wage plus an associate discount, medical coverage, and opportunities for training and development.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organizational skills

Team oriented

Attention to detail

Flexible scheduling

Job description

Burlington Stores, Inc. is seeking a dedicated Customer Experience Lead who will drive front-end operations and deliver a positive shopping experience. You’ll lead by example, support associates, and work closely with store leadership to keep the sales floor organized and ready to serve customers.

This hands-on role requires flexibility for nights, weekends, and holidays and offers a competitive wage plus an associate discount, medical coverage, and opportunities for training and development.