Customer Experience Lead: Front-End Leader & Coach

Hunter Super Techs - TurnPoint; Vacaville (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires flexibility to work nights, weekends, and holidays, with competitive wages and an associate discount. Join a fast-paced team focused on customer-first service.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and coach a team in a fast-paced store.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service.
• Coordinate daily front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities.
• Resolve customer concerns and escalate when needed.
• Ensure merchandising standards and stock organization.

Skills

Customer service

Leadership

Teamwork

Communication

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires flexibility to work nights, weekends, and holidays, with competitive wages and an associate discount. Join a fast-paced team focused on customer-first service.