Customer Experience Lead - Retail Front End

The TJX Companies, Inc.; Downers Grove (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Job summary

TJ Maxx at The TJX Companies, Downers Grove, IL is seeking a store leadership role focused on delivering an outstanding customer experience. You will supervise front-end operations, promote loyalty programs, train associates, and ensure store standards are met daily.

The position requires at least 1 year of retail experience and 6 months in a leadership capacity, with flexibility for nights and weekends. Strong merchandising, communication, and organizational skills are essential to thrive in a

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Flexibility to work nights and weekends.

Responsibilities

• Oversees a team of associates at front of store; promotes loyalty programs and delivers excellent customer experience.
• Models outstanding customer service and maintains a clean, organized store.
• Trains and mentors Associates on front-end principles; coordinates breaks and POS coverage.
• Promotes safety, compliance with labor laws, and adherence to store policies.
• Addresses customer concerns promptly and communicates priorities to management.

Skills

Customer service

Merchandising

Multi-tasking

Communication skills

Team leadership

Job description

TJ Maxx at The TJX Companies, Downers Grove, IL is seeking a store leadership role focused on delivering an outstanding customer experience. You will supervise front-end operations, promote loyalty programs, train associates, and ensure store standards are met daily.

The position requires at least 1 year of retail experience and 6 months in a leadership capacity, with flexibility for nights and weekends. Strong merchandising, communication, and organizational skills are essential to thrive in a