Customer Experience Lead - Resolution & Returns

BrandsMart USA; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

BrandsMart USA in Atlanta, GA seeks a Customer Experience Lead to act as a liaison among departments, handle customer inquiries, and provide solutions that balance customer needs with store policies.

The CEL will manage cashier tasks, returns, and general customer service duties, requiring clear English communication and basic math for repairs and payments, with no prior experience required though retail experience is a plus.

Qualifications

• High school graduation or equivalent.
• No prior experience required; retail/customer service experience preferred.

Responsibilities

• Operate cash terminals and verify purchase price.
• Process payments and maintain cash office.
• Handle customer inquiries and provide solutions in the best interest of BrandsMart USA and customers.
• Assist with delivery-related inquiries and document repairs when applicable.
• Maintain courteous and efficient service across cashier, returns, and customer service duties.

Skills

Fluent English

Basic math

Education

High school diploma or equivalent

Job description

BrandsMart USA in Atlanta, GA seeks a Customer Experience Lead to act as a liaison among departments, handle customer inquiries, and provide solutions that balance customer needs with store policies.

The CEL will manage cashier tasks, returns, and general customer service duties, requiring clear English communication and basic math for repairs and payments, with no prior experience required though retail experience is a plus.