Customer Service Supervisor

BrandsMart USA; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

BrandsMart USA in Atlanta, GA seeks a Customer Experience Lead to act as a liaison among departments, handle customer inquiries, and provide solutions that balance customer needs with store policies.

The CEL will manage cashier tasks, returns, and general customer service duties, requiring clear English communication and basic math for repairs and payments, with no prior experience required though retail experience is a plus.

Qualifications

• High school graduation or equivalent.
• No prior experience required; retail/customer service experience preferred.

Responsibilities

• Operate cash terminals and verify purchase price.
• Process payments and maintain cash office.
• Handle customer inquiries and provide solutions in the best interest of BrandsMart USA and customers.
• Assist with delivery-related inquiries and document repairs when applicable.
• Maintain courteous and efficient service across cashier, returns, and customer service duties.

Skills

Fluent English

Basic math

Education

High school diploma or equivalent

Job description

Job Title: Customer Experience Lead

Job Family: BMUSA Customer Service

FLSA Status: Hourly

The Customer Experience Lead (CEL) will act as a liaison between various departments, including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CEL must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.

Duties and Responsibilities:

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately fulfil the above requirements
• No prior experience is required. Prior retail and/or customer service experience is preferred

Required Skills and Competencies:

• Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required