Customer Experience Lead — POS & Team Coaching

Kohl's; Flowood (MS); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Kohl's in Flowood, MS is seeking a PoS and Customer Service expert to lead and coach associates, delivering speed of service and a compelling customer experience through accurate transactions and attentive support.

You will train teammates on merchandising standards, product knowledge and POS processes, oversee cash handling, and help drive store goals while ensuring excellent service and brand integrity across shifts.

Qualifikationen

• Must be 18 years or older.
• Experience supervising teams to coach achieve daily goals.
• Strong verbal and written communication skills.
• Flexible availability including days, nights, weekends and holidays.

Aufgaben

• Lead and coach associates to deliver fast service and handle complex transactions.
• Meet store goals in credit and loyalty programs.
• Train associates to execute POS and customer service standards.
• Support merchandising standards and product knowledge; adhere to Kohl's brand standards.
• Assist with inventory accuracy and merchandise disposition.
• Oversee cash handling processes including balancing, change orders, and voided transactions.

Kenntnisse

Supervising teams

Customer service

Communication

Cash handling

Flexibility

Tools

POS systems

Jobbeschreibung

Kohl's in Flowood, MS is seeking a PoS and Customer Service expert to lead and coach associates, delivering speed of service and a compelling customer experience through accurate transactions and attentive support.

You will train teammates on merchandising standards, product knowledge and POS processes, oversee cash handling, and help drive store goals while ensuring excellent service and brand integrity across shifts.