Customer Experience Lead & Loyalty Coach

The TJX Companies, Inc.; Delafield (WI); Vor Ort; USD 20.000 - 21.000; Vollzeit

Benefits dieser Stelle

Associate discount

401(k)

Health benefits

Zusammenfassung

The TJX Companies, Inc. is seeking a front-end leader to promote an outstanding customer experience at the Marshalls store in Delafield, WI. You will supervise Associates, ensure efficient POS coverage, and coach staff to deliver friendly service while promoting loyalty programs.

This role requires a strong merchandiser mindset and a collaborative, safety‑minded approach. Responsibilities include training, scheduling, and maintaining store standards, with a focus on confidentiality and

Qualifikationen

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes.
• Team player able to train others and work with peers and supervisors.

Aufgaben

• Promote excellent customer experience at front of store.
• Lead by example, engage customers, and promote loyalty programs.
• Train and mentor Associates on front-end principles and customer service standards.
• Assign registers, coordinate breaks, and ensure proper POS coverage.
• Address customer concerns promptly and maintain a safe, neat store environment.
• Collaborate with management on training needs and labor compliance.

Kenntnisse

leadership

customer service

merchandising

multitasking

training

communication

Jobbeschreibung

The TJX Companies, Inc. is seeking a front-end leader to promote an outstanding customer experience at the Marshalls store in Delafield, WI. You will supervise Associates, ensure efficient POS coverage, and coach staff to deliver friendly service while promoting loyalty programs.

This role requires a strong merchandiser mindset and a collaborative, safety‑minded approach. Responsibilities include training, scheduling, and maintaining store standards, with a focus on confidentiality and