Retail Experience Lead (Front End & Loyalty)

The TJX Companies, Inc.; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare options

Job summary

Marshalls in Madison, Wisconsin, part of The TJX Companies, Inc., is seeking a Front End Lead to promote an exceptional customer experience and lead store operations with integrity. The role emphasizes coaching Associates, managing POS coverage, and maintaining a welcoming, organized environment.

You will train staff on front-end procedures, support loyalty programs, and ensure safety and policy compliance while delivering a positive shopping journey.

Qualifications

• 1 year retail experience or leadership experience (minimum)
• Strong communication and organizational skills
• Ability to multi-task and adapt to changing directions

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store and manage loyalty programs.
• Lead by example with customer interactions, maintain a clean store.
• Train and mentor Associates on front end principles and POS coverage.
• Ensure adherence to labor laws, policies, and safety procedures.

Job description

Marshalls in Madison, Wisconsin, part of The TJX Companies, Inc., is seeking a Front End Lead to promote an exceptional customer experience and lead store operations with integrity. The role emphasizes coaching Associates, managing POS coverage, and maintaining a welcoming, organized environment.

You will train staff on front-end procedures, support loyalty programs, and ensure safety and policy compliance while delivering a positive shopping journey.