Store Leader: Customer Experience & Sales

JCPenney; Menomonee Falls (WI); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney in Menomonee Falls, WI seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards and executing programs. You will train and develop staff to deliver exceptional service and merchandise presentation.

The role covers Omnichannel operations, specialty business oversight, and performance initiatives, with a focus on teamwork and accountability; strong leadership and coaching are essential.

Qualifications

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Models and holds team accountable for outstanding customer service.
• Manages merchandise standards and visual execution.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Oversees merchandise standards including Put to Fixture, SET, and Visual processes.
• Trains, mentors and coaches associates in omnichannel pickup, delivery, and return processes.
• Leads Specialty businesses (Fine Jewelry, Mattress, Window) and sets productivity standards.
• Partners in sourcing and hiring store talent; coaches performance and development.
• Ensures achievement of performance standards across shrink, safety, scheduling, engagement, and attendance.

Skills

Customer service

Leadership

Merchandise presentation

Team training

Omnichannel operations

Job description

JCPenney in Menomonee Falls, WI seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards and executing programs. You will train and develop staff to deliver exceptional service and merchandise presentation.

The role covers Omnichannel operations, specialty business oversight, and performance initiatives, with a focus on teamwork and accountability; strong leadership and coaching are essential.