Customer Experience Supervisor Lead, Coach & Checkout Expert

JCPenney; La Crosse (WI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid holidays

Paid vacation

Job summary

JCPenney in La Crosse, WI seeks a Customer Experience Supervisor I to lead associates, coach on customer service, and drive store training initiatives. You will direct checkout strategies and ensure premier service while improving sales performance.

Responsibilities include coaching cashiers, monitoring POS productivity, and coordinating interview and onboarding activities to build a capable team. The role emphasizes accountability, safety, and consistent execution of iCAP and service standards.

Qualifications

• Experience delivering outstanding customer service in a retail environment.
• Ability to train and coach associates on checkout and service standards.
• Proven capability to lead teams, schedule resources and manage performance.

Responsibilities

• Model and lead customer service efforts across the store and support ESC/Manager on Duty initiatives.
• Train, mentor and coach cashiers on checkout processes and POS usage.
• Shift resources to checkouts during peak times and ensure stock availability for impulse items.

Skills

Customer service

Coaching

Team leadership

Cash handling

Sales skills

Job description

JCPenney in La Crosse, WI seeks a Customer Experience Supervisor I to lead associates, coach on customer service, and drive store training initiatives. You will direct checkout strategies and ensure premier service while improving sales performance.

Responsibilities include coaching cashiers, monitoring POS productivity, and coordinating interview and onboarding activities to build a capable team. The role emphasizes accountability, safety, and consistent execution of iCAP and service standards.