Customer Experience Lead — Frontline & Training

National Black MBA Association; Wichita (KS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

Marshalls, part of the TJX Companies family, is seeking a frontline leader to promote an excellent customer experience in a Wichita store. You will oversee Associates, model outstanding service, and ensure a clean, organized environment while supporting loyalty programs and store goals.

The role requires strong communication, multi-tasking, and the ability to train others, with at least 1 year in retail and 6 months in leadership. Flexible scheduling and a team-oriented culture are key.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and mentor Associates.
• Familiarity with loyalty programs and customer engagement.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on front end principles and customer personalization.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and priorities; provides progress updates.
• Partners with Management on Associate training needs to increase effectiveness.
• Promotes safety awareness and maintains a safe environment.
• Supports credit and loyalty programs and shrink reduction goals.

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

Marshalls, part of the TJX Companies family, is seeking a frontline leader to promote an excellent customer experience in a Wichita store. You will oversee Associates, model outstanding service, and ensure a clean, organized environment while supporting loyalty programs and store goals.

The role requires strong communication, multi-tasking, and the ability to train others, with at least 1 year in retail and 6 months in leadership. Flexible scheduling and a team-oriented culture are key.