Customer Experience Lead - Frontline Coach & Ops

Burlington Stores; Brighton (MI); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Benefits package

401(k)

Paid time off

Medical coverage

Descripción de la vacante

Burlington Stores in Brighton, MI is seeking a Full-Time Customer Experience Lead to drive frontline operations and lead a team of associates on shift. You will model Burlington’s customer-first mindset, ensuring smooth transactions and a welcoming store environment.

The role focuses on coaching staff, managing daily front-end tasks, and partnering with store leadership to identify service improvements. Flexibility for nights, weekends, and holidays is required, with competitive hourly pay.

Formación

• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalating issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Conocimientos

Customer service

Leadership

Communication

Problem-solving

Organization

Descripción del empleo

Burlington Stores in Brighton, MI is seeking a Full-Time Customer Experience Lead to drive frontline operations and lead a team of associates on shift. You will model Burlington’s customer-first mindset, ensuring smooth transactions and a welcoming store environment.

The role focuses on coaching staff, managing daily front-end tasks, and partnering with store leadership to identify service improvements. Flexibility for nights, weekends, and holidays is required, with competitive hourly pay.