Customer Experience Lead - Front-Line Leader

Burlington Stores, Inc.; Moscow (ID); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to enhance our customer shopping experience in Moscow, ID.

You will lead front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers. Responsibilities include coordinating checkout flow, directing staff, handling transactions, resolving customer concerns, and maintaining merchandising standards.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset and ability to coach others
• Excellent communication and problem-solving skills
• Ability to stay organized and adapt to changing priorities
• Team-oriented with positive working relationships

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Team leadership

Communication

Organization

Problem solving

Attention to detail

Flexible scheduling

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to enhance our customer shopping experience in Moscow, ID.

You will lead front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers. Responsibilities include coordinating checkout flow, directing staff, handling transactions, resolving customer concerns, and maintaining merchandising standards.