Customer Experience Lead — Front-End Ops & Service

Burlington Stores, Inc.; Phoenix (AZ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training & development

Job summary

Burlington Stores, Inc. in Phoenix is seeking a part-time Customer Experience Lead to help deliver a positive shopping experience.

You’ll support front-end operations, guide associates during your shift, and ensure the sales floor is organized, stock is ready, and transactions run smoothly. This hands-on leadership role emphasizes customer service, teamwork, and operational accuracy, with scheduling that includes nights and weekends.

Qualifications

• Customer-focused mindset with passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead and coach

Communication

Problem solving

Organizational skills

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. in Phoenix is seeking a part-time Customer Experience Lead to help deliver a positive shopping experience.

You’ll support front-end operations, guide associates during your shift, and ensure the sales floor is organized, stock is ready, and transactions run smoothly. This hands-on leadership role emphasizes customer service, teamwork, and operational accuracy, with scheduling that includes nights and weekends.