Customer Experience Lead - Front-End & Service

Hunter Super Techs - TurnPoint; Bolingbrook (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

401(k) plan

Benefits package

Job summary

Burlington Stores in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support store leadership. You will model Burlington’s values, manage tasks, and ensure a smooth, organized sales floor with a focus on service and efficiency.

The role requires 1+ year retail experience and a knack for guiding teams, handling transactions, and resolving customer concerns while maintaining merchandising standards and safety

Qualifications

• Customer-first mindset with strong service orientation.
• Ability to coach and motivate associates in a fast-paced setting.
• Clear communication and problem-solving capabilities.
• Stay organized and adapt priorities quickly.

Responsibilities

• Lead by example to deliver exceptional customer service storewide.
• Coordinate front-end operations, including checkout flow and line control.
• Direct associates during shifts, adjusting priorities to meet needs.
• Ensure accurate transactions and handle returns or exchanges as needed.
• Resolve customer concerns and escalate issues appropriately.
• Complete workload tasks, merchandising, and recovery standards.
• Perform opening/closing duties and schedule coverage.
• Troubleshoot routine register issues to minimize disruption.
• Support merchandise flow and keep stock areas organized.

Skills

Leadership

Customer service

Communication

Problem-solving

Organization

Team oriented

Attention to detail

Flexibility

Job description

Burlington Stores in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support store leadership. You will model Burlington’s values, manage tasks, and ensure a smooth, organized sales floor with a focus on service and efficiency.

The role requires 1+ year retail experience and a knack for guiding teams, handling transactions, and resolving customer concerns while maintaining merchandising standards and safety