Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Woodinville (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) Associate contributions

Associate discount

EAP

smoking cessation

bereavement

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking an Associate at its Woodinville, WA location to oversee front-of-store operations and lead a team to deliver outstanding customer service. The role emphasizes teamwork, training, and maintaining a welcoming shopping environment.

You will promote loyalty programs, ensure policy compliance, and support the store in daily tasks while developing leadership skills and retail knowledge in a fast-paced setting.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Flexible schedule, including nights and weekends.
• Strong merchandising knowledge and attention to detail.
• Excellent communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and lead front-of-store Associates.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Ensure adherence to labor laws, store policies, and safety procedures.
• Address customer concerns promptly and maintain a clean, organized store.

Skills

Retail experience

Leadership

Merchandising

Multi-tasking

Communication

Customer service

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking an Associate at its Woodinville, WA location to oversee front-of-store operations and lead a team to deliver outstanding customer service. The role emphasizes teamwork, training, and maintaining a welcoming shopping environment.

You will promote loyalty programs, ensure policy compliance, and support the store in daily tasks while developing leadership skills and retail knowledge in a fast-paced setting.