Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Lynchburg (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

cell phone discounts

pet & legal insurance

referral bonuses

Job summary

The TJX Companies, Inc. in Lynchburg, VA seeks a front-end leader to promote excellent customer experiences and supervise associates across front-end operations. You will model strong service, train staff on loyalty programs, and ensure store plans are executed with accuracy and integrity.

You will coordinate register coverage, mentor team members, and uphold safety and labor standards while supporting store goals and promotions. Prior experience in retail leadership is valued.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Team player

Leadership experience

Job description

The TJX Companies, Inc. in Lynchburg, VA seeks a front-end leader to promote excellent customer experiences and supervise associates across front-end operations. You will model strong service, train staff on loyalty programs, and ensure store plans are executed with accuracy and integrity.

You will coordinate register coverage, mentor team members, and uphold safety and labor standards while supporting store goals and promotions. Prior experience in retail leadership is valued.