Customer Experience Lead — Front-End & Training

The TJX Companies, Inc.; Blairsville (Indiana County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan for associates

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. is seeking a store leadership role focused on delivering excellent customer service and leading front-end Associates. You will promote loyalty programs, train staff, and ensure a clean, organized store while supporting store goals and labor compliance.

The role requires flexibility for nights and weekends, merchandising know-how, and strong communication. Competitive pay and benefits are offered in a collaborative TJX environment.

Qualifications

• Strong communication and organizational skills
• Capable of multi-tasking
• Strong merchandising techniques understanding
• Able to train others
• Team player and collaborative mindset

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes credit and loyalty programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Multitasking

Merchandising knowledge

Team player

Training others

Job description

Marshalls at The TJX Companies, Inc. is seeking a store leadership role focused on delivering excellent customer service and leading front-end Associates. You will promote loyalty programs, train staff, and ensure a clean, organized store while supporting store goals and labor compliance.

The role requires flexibility for nights and weekends, merchandising know-how, and strong communication. Competitive pay and benefits are offered in a collaborative TJX environment.