Customer Experience Leader - Front End & Training

The TJX Companies, Inc.; Town of Florida (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Job summary

The TJX Companies, Inc. seeks a Front End Leader for TJ Maxx in the United States to supervise associates, promote an excellent customer experience, and drive loyalty programs. You will train and mentor staff while ensuring store standards and effective POS coverage across shifts.

Responsibilities include addressing customer concerns, maintaining a safe, clean store, and aligning with labor policies. The role emphasizes teamwork, flexibility, and strong communication.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Available to work flexible schedule, including nights and weekends.
• Able to train others.
• Knowledge of merchandising techniques.

Responsibilities

• Creates a positive customer experience and leads front-of-store associates.
• Trains and mentors associates on front-end principles.
• Manages POS coverage and coordinates breaks for all associates.
• Addresses customer concerns promptly and maintains store cleanliness.
• Ensures adherence to labor laws and store policies.
• Promotes loyalty programs and safety in the store.

Skills

Customer service

Leadership

Communication

Teamwork

Multitasking

Job description

The TJX Companies, Inc. seeks a Front End Leader for TJ Maxx in the United States to supervise associates, promote an excellent customer experience, and drive loyalty programs. You will train and mentor staff while ensuring store standards and effective POS coverage across shifts.

Responsibilities include addressing customer concerns, maintaining a safe, clean store, and aligning with labor policies. The role emphasizes teamwork, flexibility, and strong communication.