Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Tinley Park (IL); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) contributions

Health care benefits

Scholarship program

Résumé du poste

TJ Maxx at Tinley Park, IL seeks a store leadership role focused on delivering an excellent customer experience. You will supervise Associates at the front of the store, model outstanding customer service, and promote loyalty programs while ensuring a clean, organized shopping environment.

Responsibilities include training team members, coordinating POS coverage, addressing customer concerns, and maintaining compliance with labor laws.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsabilités

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Connaissances

team leadership

customer service

Description du poste

TJ Maxx at Tinley Park, IL seeks a store leadership role focused on delivering an excellent customer experience. You will supervise Associates at the front of the store, model outstanding customer service, and promote loyalty programs while ensuring a clean, organized shopping environment.

Responsibilities include training team members, coordinating POS coverage, addressing customer concerns, and maintaining compliance with labor laws.