Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Bedford (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

401(k)

Job summary

The TJX Companies, Inc. is seeking a store leadership role in Bedford, NH to promote an excellent customer experience and lead front-of-store Associates. You will model service, oversee POS coverage, and train staff to maintain a clean, engaged shop floor.

Responsibilities include coaching on loyalty programs, staffing, and ensuring compliance with policies. The role emphasizes teamwork, communication, and a strong customer-first approach at the Sierra store in Bedford.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Able to train others.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication & organization

Team player

Train others

Leadership experience

Job description

The TJX Companies, Inc. is seeking a store leadership role in Bedford, NH to promote an excellent customer experience and lead front-of-store Associates. You will model service, oversee POS coverage, and train staff to maintain a clean, engaged shop floor.

Responsibilities include coaching on loyalty programs, staffing, and ensuring compliance with policies. The role emphasizes teamwork, communication, and a strong customer-first approach at the Sierra store in Bedford.