Customer Experience Lead — Front End & Team Training

The TJX Companies, Inc.; Wauwatosa (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Job summary

The TJX Companies, Inc. in Wisconsin is seeking a frontline leader to supervise Associates at the front of the store, promote loyalty programs, and maintain a positive customer experience. You will train staff, coordinate POS coverage, and ensure smooth daily operations.

Responsibilities include addressing customer concerns, adhering to policies, and supporting safety and shrink reduction initiatives while fostering teamwork in a fast-paced off-price retail environment.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Promotes an excellent customer experience and leads by example.
• Oversees front-of-store Associates and ensures loyalty programs are promoted.
• Manages register assignments, POS coverage, and break coordination.
• Addresses customer concerns promptly and maintains store cleanliness.
• Trains and mentors Associates on front-end principles and customer service.
• Ensures adherence to labor laws and store policies.

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Team player

Train others

Job description

The TJX Companies, Inc. in Wisconsin is seeking a frontline leader to supervise Associates at the front of the store, promote loyalty programs, and maintain a positive customer experience. You will train staff, coordinate POS coverage, and ensure smooth daily operations.

Responsibilities include addressing customer concerns, adhering to policies, and supporting safety and shrink reduction initiatives while fostering teamwork in a fast-paced off-price retail environment.